Frequently Asked Questions
How do I contact Customer Service?
Give us a call at 203-265-9119 or email us at: firstname.lastname@example.org
What's your return policy?
- Soldier Solutions will accept your return of unworn, unwashed, like new condition (per Soldier Solutions discretion) and defective merchandise by mail for a full refund of the purchase price (excluding shipping costs) if the merchandise is returned within 60 days of receipt.
- Eligible refunds made within 60 days after receipt will be credited for the item's purchase price in the original form of payment.
Why is a product labeled pre-order and why is it less expensive?
We offer a significant pre-order discount on products that have been approved to produce but are not yet in stock. Generally, a pre-order product will be available to ship within a few weeks as it makes its way through the production cycle. To compensate customers’, wait time, we offer the pre-order discount.
How do your shirts fit?
Check out our Size Guide for details.
Question about Shipping and Handling?
View our Shipping & Handling policies.
Will you be getting ______ back in stock?
We release new products all the time; sometimes that means that older designs are recycled to make room for our newest designs. Any items no longer on the site are out of production. We advise you to fill out a hurt feelings report, and standby for your next favorite shirt to appear. Sometimes you will find that your size is currently sold out. Don't worry we got you covered! If we plan on restocking that size, just click the button below the size selection that says "Email when available", once we get that size back in stock you will be the first to know!
Can I use more than one coupon on my order?
Freedom isn’t free! Our systems only allow one coupon per purchase.
Can I use a coupon on a Pre-order?
Unfortunately, while the product is still on Pre-order no discounts will be provided.
Are Soldier Solutions items made in the U.S.?
Some shirts are 100% made in America, and all use 100% American-grown cotton. Some shirts are assembled outside of the U.S. to keep costs down (they are assembled in the Americas). All are designed, packaged and shipped from our Connecticut headquarters by veterans and patriots.
My order says “pending.” What does that mean?
Your gear has been processed and we’re getting it out the door just as fast as we can (it’s going to be a shorter wait than the VA, so don’t complain).
The item I wanted is out of stock. What do I do?
Wipe your single manly tear from your beard, and keep an eye on our website. If the listing is still there, we will likely reproduce it.
Do you ship internationally?
If you have trouble navigating the checkout process for international shipments, contact Customer Service.
For APO/FPO addresses, please ensure that your shipping information is properly formatted to fight against errors in our shipping systems. Here is an example of a properly formatted address:
NAME: JOHN DOE
COMPANY (FPO ONLY): USS Soldier Solutions
STREET 1: UNIT/PSC 1234
STREET 2: BOX 1234
STATE: ARMED FORCES PACIFIC
COUNTRY: UNITED STATES
Where’s my return?
Likely still shipping to us. We’ll contact you via email as soon as we receive the item and are processing it.
My Store Credit/Gift Card Code is not working. What do I do?
Contact Customer Service for help with processing Gift Cards and Store Credit.
Do you carry Tall or Large sizes?
Standby to standby. We’re working on it!